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MacDonald Funeral Home & Cremation Services

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Topic

Compassionate Staff & Care

100% positive

Across 42 reviews of MacDonald Funeral Home & Cremation Services in Tampa, FL, compassionate staff & care appears in 21 reviews (100% positive), from 2013-05-03 through 2025-02-07.


Key findings

  • Compassionate Staff & Care mentioned in 21 of 42 reviews (50%)

  • 100% of Compassionate Staff & Care reviews are 4 or 5 stars

  • Average rating in Compassionate Staff & Care reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    100%21 mentions
  • Courtesy & Friendliness

    95%20 mentions
  • Communication & Updates

    43%9 mentions
  • Problem Resolution & Effectiveness

    24%5 mentions
  • Pricing & Value

    14%3 mentions
  • Responsiveness & Speed

    10%2 mentions

Reviews mentioning compassionate staff & care

February 7, 2025

Judy Tejada Rodriguez

Just from the start, so much information and details. The whole team is so outstanding. They do everything with so much care and dedication. I recommend them without a doubt. Thank you so much for caring for my granddad Leo, it meant so much to me!

Response from owner

Judy, thank you for your thoughtful review. We appreciate your recognition of our team's dedication and care. It means a lot to us to know that we could support you and your granddad Leo during this time. Your recommendation is truly valued, and we are committed to providing the best service possible.

February 10, 2025

July 30, 2024

Greg Dallas

When I met with Lowell MacDonald to make arrangements for my mother to be laid to rest in our home town in Pennsylvania, he thought the corporate owned PA cemetery charges, which he explained are based on commission, were unusually high. He encouraged me to contact a family owned funeral home in PA which I did, and that advice saved my family over $2,300. Thank you for this personal service and looking out for my family Lowell during this difficult time!

June 27, 2024

jeff nunley

Erinn, and staff were professional and thoughtful throughout the process. They explained our options while we were handling grief of losing mom. Easily, and highly recommend.

Response from owner

Thank you for sharing your experience, Jeff. We are glad to hear that Erinn and our staff provided you with professional and thoughtful service during such a difficult time. Your recommendation means a lot to us.

June 27, 2024

April 23, 2024

Diana Mendez

I just want to thank the wonderful staff who went above and beyond for my father during the loss of his mother. The staff not only observed but noticed the mistreatment my father was getting from his own family. I cannot express my gratitude and what they did for my father by providing a designated time for him and his mother. So he could say his last goodbye and spend time with her. Thank you all for everything you all have done during this time. Words cannot express my gratitude for going above and beyond for my father. Thank you.

Response from owner

Hi Diana, Thanks so much for taking the time to write about your experience. We truly appreciate it. It is an honor to serve our families the way our staff has served you. Please let us know if there is anything further we can do for you.

April 23, 2024

April 20, 2024

Amanda Mendez

From the moment that we stepped in The funeral Director, who took care of us was an amazing person, her concern and thoughts for us and for our dear Natividad Diaz mom was her main priority. She went above and beyond the call of her duties. I’ve never seen anyone take on such responsibilities like she did also I want to add Sandy she was fantastic. She also went out of her way to show such compassion for us. She hold our hands hugged us, cried with us. I’ve never seen such compassion and love. They are wonderful. They work things out so well that I know that Mom would be so happy no wonder she picked your place. She knew in her heart that you all would take care of her and her family. Thank you for having such wonderful people working and willing to extend their hearts, their love, their compassion their wisdom during the most difficult time of our life. you all made a wonderful choice in selecting such wonderful people to protect the lost during such difficult days and I can’t thank you enough. May the Lord richly bless you and everything you do. God bless Amanda Mendez this was for my mother-in-law. Natividad Diaz Who passed away on April 11, 2024.

Response from owner

Hi Amanda, Thanks so much for taking the time to write about your experience. We truly appreciate it. It is an honor to serve our families. Please let us know if there is anything further we can do for you.

April 23, 2024

February 12, 2022

Dri Ruth

Lowell MacDonald has been there for my wife and I three times in the past decade. He is not only compassionate, but knowledgeable and makes things just a bit easier knowing you have him to rely on. If I could give six stars I would.

May 19, 2021

Christine Castaneda

Lowell was very compassionate. Their prices are very reasonable and they make planning stress free. I highly recommend them.

December 2, 2020

Lindy McPherson

I recently needed to utilize the cremation services of MacDonald Funeral Home for a loved one and highly recommend them. Lowell was extremely responsive, professional and compassionate.

September 5, 2020

Dee Perkins

Mr. Lowell MacDonald was so helpful as we live in Wisconsin and due to Covid could only deal with my brother's passing through phone calls. We had some special requests which he took a lot of time to help us. During difficult times, his kindness was so appreciated and made situation less difficult.

August 13, 2020

Lori Sawyer

Lowell MacDonald is the sweetest person I know in this business! He went out of his way to make sure my Dad had the best funeral he could have! Everyone was so touched with the whole service and we couldn't be more pleased with all this virus stuff rules and still got to give him what he deserved as a Navy Vet. Thanks so very much to the whole MacDonald staff!

January 25, 2020

Mary Ann Baker

I HIGHLY recommend MacDonald funeral home. Because they were so kind the first time I needed them. They helped me through the difficult process with ease and understanding....have used them since and recommended them to others.

January 23, 2020

Nicole Ochoa

Mi experiencia fue maravillosa hace una semana perdí a mi suegro y en MacDonald funeral nos dieron una atención excepcional , estamos muy contentos y agradecidos con el dueño y todos los q trabajan ahí q hacen lo posible por ayudar a las familias a que ese dolor tan grande de perder a un ser querido se haga más fácil dándonos el mejor de los servicios, mi consejo es q si estás pasando por un momento como este y estás buscando un funeral home puedes contar con la excelencia de MacDonald funeral home..Se los recomiendo, estamos mas que agradecidos

July 3, 2019

Jacki Lilly

My 29 year-old son unexpectedly lost his battle with muscular dystrophy and March. I did not have any arrangements made so a friend from out of state made calls to all the facilities in the area in an effort to locate the best one for me. After making numerous calls and talking about it she said that MacDonald seemed to have the best price for what I was looking for - which was just straight cremation with no services, per my son's wishes - as well as the best customer service. Despite living in Pasco County and there being many facilities closer, I made the choice to go there and I was absolutely not disappointed with my decision! I cannot say enough positive things about McDonald and most especially Ron. He handled everything from beginning to end with kindness, compassion and patience. I would highly recommend MacDonald to anyone in the Tampa Bay area in need of funeral or creamation services.

May 6, 2019

Scott G

Lowell made this entire process very easy for me and my family in our time of need.

November 7, 2018

Darcien “Darcy” Shubbar

It has been 6 years since I lost my 8 yr old daughter. However, I still felt the need to leave a review when I came across this pin in my history on maps. The reason is because the people here are absolutely amazing! The all around kindness was evident. Even though no one ever wants to need a funeral home the fact is we do and I couldn't have been more pleased with a place at the time of the absolute worst moments of my life thus far than I was with McDonald's Funeral home. They even brought me my daughters ashes in a temporary container until the urn was ready because they could sense I was distraught by the possible wait of a day or 2. Again, VERY AMAZING AND KIND. THANK YOU

July 5, 2018

Paula Charbeneau

They were extremely helpful and caring in taking care of my husband's final wishes. When a person is dealing with the loss of a loved one, it's such a blessing to have the care Macdonald funeral home exhibited.

July 10, 2017

Charlie Gauzza

I can't say enough about the compassion and professionalism our family was given at MacDonald Funeral Home upon my wife's passing on July 3rd. Owner Lowell and Funeral Director Advisor Ron had to quickly make arrangements happen with their funeral home for a visitation, the church for a mass and the memorial location for burial services. in a very short window of three days, being everything is closed on the 4th, they completely took care of all arrangements for us. This greatly put our minds at ease during a very difficult time for our family. They are a small family owned funeral home, not owned by a large corporation, and you can definitely feel the personal warmth from everyone at MacDonald Funeral Home. Coming from a small town in NY which had these type of funeral homes back in the day, it was refreshing to find that such a place still exists. If you find yourself having to make funeral arrangements for a loved one, I highly recommend you consider the above and beyond compassionate services of MacDonald Funeral Home.

January 9, 2017

Marie Ortiz

Excellent. They care & truly have a heart. Made this difficult time a little bearable. Thank you.

October 2, 2015

Z Z

Professional and compassionate. I would recommend them in a time of loss.

October 7, 2014

Elsie Sanchez

I'd like to thank Macdonald Funeral Home for the care and comfort they showed with me and my mother who passed away three weeks ago. They not only showed compassion but their services were great. Again Thank you

January 30, 2014

Elizabeth Spencer

This was my first experience losing a loved one and Mr. MacDonald and his staff truly made it a smooth and everlasting memory. Mr. MacDonald listened to the details of my sister's life and turned her memorial service into a beautiful day. His kindness and consideration knew no bounds and his attention to detail, even down to my sister's favorite color being a theme at the service, was impeccable. I am so thankful to Mr. MacDonald for all the little things he did that made the celebration of her life special, and I am also very grateful for all the BIG things he did, handling all the state paperwork, that made it as easy a process as possible. I would highly recommend MacDonald funeral home to all my friends and family in the Tampa area.