Press Family
This has been just an awful ordeal and there's no right place to begin. I have called and been told the person I need to speak to isn't there and that I would get a call back. That never came. I e-mailed and got no response. As the person listed to make arrangements for my deceased relative, I was NOT contacted! She has specifically chosen me to be in charge of services as her mentally ill son could not be trusted. After coming down with covid and having to isolate, friends and family were kept out of the loop completely. It was not until a GOOGLE search that we discovered my grandmother had not only passed but that her service had come and gone with MacDonald. Can you imagine how horrific it is learn your last grandparent, whom you are close to, has died and you did not get to give her the service she desired? It was only then that I and a friend had to notify everyone that the service was done without any knowledge and my poor grandmother didn't have family and friends at her graveside. This has been awful and there has been no closure for her family and friends.
Response from owner
June 17, 2022
Other reviews
Charlie Gauzza
I can't say enough about the compassion and professionalism our family was given at MacDonald Funeral Home upon my wife's passing on July 3rd. Owner Lowell and Funeral Director Advisor Ron had to quickly make arrangements happen with their funeral home for a visitation, the church for a mass and the memorial location for burial services. in a very short window of three days, being everything is closed on the 4th, they completely took care of all arrangements for us. This greatly put our minds at ease during a very difficult time for our family. They are a small family owned funeral home, not owned by a large corporation, and you can definitely feel the personal warmth from everyone at MacDonald Funeral Home. Coming from a small town in NY which had these type of funeral homes back in the day, it was refreshing to find that such a place still exists. If you find yourself having to make funeral arrangements for a loved one, I highly recommend you consider the above and beyond compassionate services of MacDonald Funeral Home.
Marie Ortiz
Excellent. They care & truly have a heart. Made this difficult time a little bearable. Thank you.
Diana Mendez
I just want to thank the wonderful staff who went above and beyond for my father during the loss of his mother. The staff not only observed but noticed the mistreatment my father was getting from his own family. I cannot express my gratitude and what they did for my father by providing a designated time for him and his mother. So he could say his last goodbye and spend time with her. Thank you all for everything you all have done during this time. Words cannot express my gratitude for going above and beyond for my father. Thank you.
Paula Charbeneau
They were extremely helpful and caring in taking care of my husband's final wishes. When a person is dealing with the loss of a loved one, it's such a blessing to have the care Macdonald funeral home exhibited.